Shipping

We guarantee the arrival of your chocolates in perfect condition: fresh, handmade and unique. If you have any questions or problems, we'll make it right.

Our shipping policy reflects the extra care we take with your gourmet confections from Jer's Handmade Chocolates™. To ensure your order is received in the best condition possible, we ship our products in insulated shipping containers with ice packs, during the warmer months (usually May 1st through September 31st) or when shipping to warm weather areas. When shipping your package during the warmer months or to warmer climates, 2nd Day shipping may be required (unless Overnight is specified). If the weather is unseasonably warm, Overnight Rates may be required.

We offer the option within our store of choosing a specific Delivery Date, or choosing a Delivery Method, such as Standard, Overnight, or 2nd Day. If a specific date is selected, we will choose the most economical method so that your shipment arrives on time.

You may always contact us to inquire about our shipping rates to your destination, via email to info@swaincreations.com or call toll-free 1-800-540-7265.

Deadlines

All orders placed before 11:00 am (PST) will be processed that same day. If your order is placed after 11:00 am (PST), please allow 24 hours for processing. Please give a delivery address and phone number where your recipient will be during business hours.

We take great care in shipping your Swain Creations order as we do in making our delicious handmade confections. We offer overnight (including Saturday delivery), 2nd Day, and standard delivery (3 – 7 business days) shipping options. You can also specify a particular date that you’d like your order delivered.

Since temperatures vary across the country, we may elect not to ship any package over a weekend to guarantee its arrival in premium condition. Therefore, we cannot guarantee Monday deliveries on any order. We apologize for any inconvenience this may cause you.

Rates (Summer shipping rates are in effect.)

Merchandise Amount	Standard Delivery (3 - 7 Bus Days)	2nd Day Delivery	Overnight Delivery
Up to $19.99	$8.99	$16.99	$18.99
$20.00 - $34.99	$9.99	$17.99	$19.99
$35.00 - $49.99	$10.99	$18.99	$20.99
$50.00 - $69.99	$11.99	$19.99	$21.99
$70.00 - $89.99	$12.99	$20.99	$22.99
$90.00 - $109.99	$14.99	$22.99	$24.99
$110 - $199.99	$18.99	$25.99	$28.99
$200 and more	8% of net purchase	10% of net purchase	12% of net purchase

Saturday Add $20 to Standard
AK/HI/PR Add $15 to Standard
Please note that shipping charges are per recipient.

Destinations

• We currently ship within the United States, Hawaii, Alaska and Puerto Rico. If shipping to Alaska, Hawaii or Puerto Rico $15.00 will be added to the standard shipping charges noted above. Packages must be sent 2nd Day or Overnight.
• For Canada, please contact us at info@swaincreations.com or call toll-free 1-800-540-7265.
• We are unable to ship to P.O. Boxes
• We are unable to ship to FPO and APO addresses.

Options

Saturday
In order to have your package delivered on a Saturday, your order must be placed by Friday at 11:00 a.m. Pacific Standard Time (PST). For Saturday Overnight Delivery, add $20.00 to standard shipping charges.

Sunday
We do not offer Sunday delivery at this time.

Holidays
Due to carrier holidays, orders cannot be delivered on the following holidays: New Years Day, Memorial Day, Fourth of July, Labor Day, Thanksgiving Day nor Christmas Day.